THE CRIMSON PACK

ORDERS

Let those who wander find their way.

Can I change or cancel my order?

Once a relic is summoned, it begins its sacred crafting. Therefore, orders cannot be cancelled or changed once placed.

Can I update my shipping address after purchase?

We cannot revise addresses or shipping methods after an order is confirmed. Please review all details carefully before final submission.

How do I check my order status?

When your relic departs our sanctuary, you will receive an email with a tracking number.
For further assistance, write to us:
crimson@angelwithbloodwings.com

Will I need to pay customs fees or import taxes?

Taxes and duties may apply based on your country. Some are included at checkout; others may be imposed by your local customs authority. For precise details, consult your local office.

Why was my order cancelled?

If a relic becomes unavailable, you will be notified, and a full refund will be issued. Refunds may take up to 10 business days to process.

PAYMENT

Each transaction is not just a purchase, but a pact of faith

What payment methods do you accept?

We accept:

  • Major credit cards (Visa, Mastercard, Amex)
  • PayPal, Shop Pay, Apple Pay
  • Carte Bancaires (France)

My transaction failed. What should I do?

If your payment is declined, contact your bank to authorize the transaction. Our checkout includes protection measures for your safety and ours.

When will I be charged?

Your card will be charged immediately upon placing the order.

SHIPPING

We deliver relics, not clothing. Worn with purpose, hung as an oath

When will my order ship?

Each relic is made-to-order. Processing takes 2–5 business days, though it may extend during launches or high-volume seasons.

Do you ship internationally?

Yes. We offer free standard international shipping on all orders.

How long does delivery take?

After dispatch, delivery typically begins at 4 business days, depending on the destination. Please refer to our Estimated Shipping Table for more.

Country Estimated Shipping Time
Albania 8–14 business days
Andorra 4-5 business days
Australia 28-30 business days
Austria 6-7 business days
Belgium 4-5 business days
Bosnia & Herzegovina 11-21 business days
Bulgaria 5-6 business days
Canada 9-12 business days
Croatia 6-7 business days
Cyprus 6–8 business days
Czechia 5–6 business days
Denmark 5 business days
Estonia 5 business days
Finland 5-6 business days
France 3-4 business days
Germany 4 business days
Greece 7-8 business days
Hungary 5-6 business days
Iceland 10-12 business days
Ireland 5-6 business days
Italy 3-5 business days
Latvia 3 business days
Liechtenstein 6–8 business days
Lithuania 4-5 business days
Luxembourg 6 business days
Malta 8-11 business days
Moldova 9-15 business days
Monaco 10-12 business days
Montenegro 15-20 business days
Netherlands 2-4 business days
New Zealand 11-21 business days
North Macedonia 7-15 business days
Norway 8-11 business days
Poland 5 business days
Portugal 4-5 business days
Romania 5-7 business days
San Marino 8-15 business days
Serbia 9-15 business days
Slovakia 4-5 business days
Slovenia 4-5 business days
Spain 4 business days
Sweden 5-6 business days
Switzerland 6-9 business days
Ukraine 7-13 business days
United Kingdom 4–6 business days
United States 10–13 business days
Vatican City 30 business days

 

Can’t find your country? Reach out to us at crimson@angelwithbloodwings.com.

What if my package arrives damaged or opened?

Contact us within 30 days, with your order number and photos:
crimson@angelwithbloodwings.com
We will work swiftly to resolve the matter.

What if my order is incomplete or incorrect?

Notify us within 30 days with photographic proof and your order number. We shall make it right.

What happens if my order is undeliverable or returned?

Undeliverable parcels due to address errors will be returned; reshipment fees apply.
Packages refused at customs or left unclaimed for over 30 days are considered abandoned and are not eligible for refund.

Do you ship to P.O. Boxes or APO/FPO addresses?

We currently do not support deliveries to P.O. Boxes or APO/FPO addresses.

I haven’t received my order. What should I do?

For undelivered orders, contact us within 14 business days of the expected delivery date to initiate a carrier claim. After this period, we cannot file claims.

Let those who wander find their way.
Each relic is more than cloth—it is a whisper of blood, a flame of memory, a gospel stitched into being. We thank you for believing in the wings that awaken within.